At Happy Tails, customer satisfaction is our priority.
1. Returns
We accept returns within 28 days of delivery.
To be eligible for a return:
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Item must be unused
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Item must be in original packaging
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Proof of purchase is required
2. Non-Returnable Items
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Used pet grooming products
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Perishable goods
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Clearance or sale items
3. Refunds
Once we receive and inspect your return:
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Approved refunds will be processed within 5–10 business days
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Refunds will be issued to the original payment method
4. Damaged or Incorrect Items
If you receive a damaged or wrong item, contact us within 48 hours of delivery with photos for quick assistance.
5. Return Shipping
Customers are responsible for return shipping costs unless the item was damaged or incorrect.
6. Contact Us
For return or refund inquiries, contact:
📧 mustafahamami850@gmail.com